Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@theonewiththediamondart.com.  If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note, if the item is not damaged or faulty, we will only be able to offer you a gift card to the value of your original purchase.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you have received the wrong product, please contact us as soon as possible so we can investigate the issue and resolve it for you.

To help us assess your claim, please retain all original packaging and provide clear photographs of the item, the packaging, and any damage or fault. This information allows us to investigate with our production and shipping partners and helps us reach a resolution as quickly as possible.

Our warranty is non-transferable and applies only to the original purchaser who purchased directly from The One With The Diamond Art. Proof of purchase may be required to make a warranty claim.

Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
As all of our products are made to order, we are unable to offer direct exchanges.

If you would like a different item, please return your original order in accordance with our Returns Policy. Once your return has been received and approved, you can place a new order for the item you would like instead. This is the quickest and most efficient way to ensure you receive the correct product.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or via gift card depending on the circumstances surrounding your return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations

If you need to cancel your order, please contact us as soon as possible. We cannot always guarantee cancellations will be possible. If you no longer require the item and cancellation is not possible, please kindly refer to the refund policy above. Please note cancellations will be subject to a non-refundable transaction charge.